Frequently Asked Questions


How are the candles produced?

Each candle we make is our 100% pure soy wax mixed with our hand picked fragrance oils that blends together beautifully and then hand poured into our vessels or melt containers fresh upon your order.


Why use melts instead of candles?

Our melts are a good change for those not wanting a flame. When used with a specified wax melter (DO NOT USE OTHER HEATING METHODS ie.. electric stoves, coffee warmers, slow cookers.) Just use 1 or 2 cubes, based on the size of melter you have, and enjoy the wonderful scents we have. 


Do I need to maintain my candle? 

Yes, you need to make sure you start off with the right wax pool when starting your candle. Afterwards, you need to make sure to trim your wicks to 1/4” before you start your next burn. Doing this will prevent the wick from smoking black soot. You will notice the wick starting to look like a mushroom when it’s too long.


How long should I let the candle burn?

When you 1st light your candle, it will need to make a full wax pool to prevent tunneling, this may take 2-4 hours depending on the size of candle you bought. Failure to do this will mean that there is a likelihood of your candle tunneling and not burning properly throughout the life of the candle.


Can I reuse the jar after the candle has burned?

We don’t suggest you use the jar for another candle due to the heat from the first candle compromising the strength of the glass. We DO love to see people re-purposing their candle jar for planters, vases, or change jars for some extra spending money!!


What if I have damaged product? 

Contact us by email at timberoakcandles@gmail.com so we can work through the claims process with the carrier that delivered your shipment.  We want to make sure you have the best candles we can provide. We pack each shipment with care that we know you would want. **KEEP ALL PACKAGING. Failure to do so may result in no replacement.


Do you do Private Labeling?

Yes,  we love to do private labeling for our customers. What a great way to make these candles yours by putting a label on from your design. We can work with you on creating a design that you will ultimately love. Private Labeling does have additional charges so contact us at timberoakcandles@gmail.com for the most up to date pricing options for you. **Available to wholesale customers only.


Whats your favorite fragrance?

It’s hard to pick just 1 but some of the ones we like are Country Peach, Crisp Apple, Lemon Crunch, Roamer, Blueberry Muffins, and Coconut Woods. HERE is a link to our entire fragrance selection. The * indicates the top sellers. 


Why does my jar look like it has wet spots?

This is a natural process that our soy wax goes through when being poured and then the natural warming and cooling of the wax and how it’s interacting with the jar. This doesn’t interfere with the burning at all.